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For Patients & Families

Educational information and support for patients and caregivers on preventing avoidable readmissions

About the ARC Program

The ARC Program is an effort by San Francisco Bay Area health care providers to improve care transitions for all patients. Care transitions take place each time a patient moves between one healthcare setting and another. For example, going home from the hospital is a care transition.

The period of time following a hospital stay can be difficult because patients are still healing while having to navigate the complex healthcare system. Too often this leads to patients being readmitted (ending up back in the hospital). The ARC program is committed to improving care transitions so patients do not get readmitted.

ARC efforts have resulted in reducing > 3,300 readmissions and saving > 32 million dollars.

Rehospitalizations may occur because:
  • Patients and caregivers may not understand what they need to do to take care of themselves or their loved one after a hospital stay.
  • No one at the hospital told them exactly what they should and shouldn't do at home (i.e. taking medicines, making follow up appointments, or arranging for follow-up tests)
Research continues to demonstrate that patients who are more actively involved in their healthcare experience better health outcomes.

The relationship between healthcare professionals and their patients and families is critically important and is a key factor in keeping patients from returning to the hospital.
 

Share Your Story

Have you had an experience with a rehospitalization shortly after leaving the hospital while in the following settings?
Community
Skilled Nursing Facility
Long Term Care Facility
Nursing Home
Home
 Home Health 
 Caregiver/Family Support 
 Visiting Nurse
We want to hear from you! Your story will help us know where improvement is needed.


Share Your Story

Share Your Story

Share your experience with a re-hospitalization so that others may discover how to prevent a return visit shortly after leaving the hospital.

18-30 30-49 50-69 70-89 90+
Please note that upon submitting your story to ARC, you agree that all or a selection of your story may be published on the ARC website or in other ARC materials.  In addition, ARC may edit the content of your submission.
 
If you do not agree to these terms, you will not be able to publish your story.  Thank you.
Patient Advisory Council
The ARC program created a community Patient Advisory Council (PAC) to ensure the voice of patients and their families are heard.

The Patient Advisory Council advises the ARC Program on how healthcare providers (hospitals, doctors, home health care agencies, skilled nursing facilities) can better serve patients and their families.

The Council will focus on advising the ARC Program on ways to improve care transitions for patients and their families.
Interested in finding community resources in your Bay Area neighborhood? 

Bay Area Resource Guide
 
Videos
Learning Resources

Leaving the Hospital

 Hospital Discharge Checklist and Care Transition Plan

Care About Your Care discharge checklist and care transition plan providedby the Robert Woods Foundation.

 Visit the website to download the checklist in
     English or Spanish (PDF)


Preparing for Discharge Checklist 

A comprehensive checklist created by the Empowered Patient Coalition.

 Download (PDF)

 

Taking Care of Myself: A Guide for When I Leave the Hospital

Easy-to-read guide for patients to use at discharge that helps them track medication schedules, upcoming medical appointments, and important phone numbers.

 Read the guide on the AHRQ website

Top 10 ReasonsYou Need Physician Follow-up Within 7-days After Discharge

 Download (PDF)

Safety As You Go from Hospital to Home

National Patient Safety Foundation®
A 2-page consumer fact sheet outlining the steps you can take before leaving the hospital and once home to insure your safety and reduce the risk of rehospitalizations. 

 Download (PDF)


Families and Caregivers

Caregiver Action Network

Through these Caregiver Links, you will nd a range of information to make your caregiving experience more successful.

 View resources on the Caregiver Action website



Palliative and End of Life Care

Advance Health Care Directive Fact Sheet for Consumers

Coalition for Compassionate Care of California Information about Advance Health Care Directives.

 Download Fact Sheet (PDF)

Medication Safety

My Medication List- National Transitions of Care Coalition

 Download (PDF)

How to Take your Medication Safely

Institute for Safe Medication Practices
This one-page guide offers helpful advice on what you can do at home, in the hospital and at the pharmacy to reduce the risk of medication errors.

 Download (PDF)

Help Avoid Mistakes with Your Medicines

The Joint Commission
As part of its Speak Up™ Initiative, the Joint Commission developed a downloadable brochure (available in English & Spanish) to help consumers avoid medication errors.

 Visit Website

Your Medication: Play it Safe

Agency for Healthcare Research and Quality
This guide helps you learn more about how to take medicines safely by answering common questions. It also has many handy forms that will help users keep track of information.

 Visit Website

What You Can Do to Avoid Medication Errors

Institute of Medicine
A one-page, downloadable fact sheet that lists tips for reducing medication errors in the home, hospital and pharmacy.

 Download (PDF)

RX Drug Smarts

AARP
This website oers a wealth of information on medication safety, from general safety tips to a helpful drug interaction checker.

 Download (PDF)

 

Talking with Your Care Providers

Ask Me 3

Partnership for Clear Health Communication Joins Forces with the National Patient Safety Foundation. Every time you talk with a doctor, nurse, or pharmacist, use the Ask Me 3 questions to better understand your health.

 Download the Ask Me 3 questions (PDF)

Quick Tips - When Talking with Your Doctor

 Download (PDF)

7 Steps to Managing Your Health Resource Guide

Taking Care of MY Healthcare Guide

This is a two-page health care guide developed by NTOCC.

 Download in English (PDF)     Spanish (PDF)